read the following conditions carefully as they form the basis of your contract
with Allcamps and the company providing your transport arrangements. By making
a booking by phone or e-mail with the Allcamps office or online at
www.allcamps.co.uk, it is understood by Allcamps that you have read and
accepted these booking conditions and other important information outlined in
this website. On this page the words “you” and “your” refer to you (the party
leader) and any members of your party. The words “Allcamps”, “we”, “our” and
“us” refer to Allcamps Netherlands BV. The contract will be governed by Swiss law. Allcamps
is the trading name of CampingVision AG (Company registration number CH-494.367.817).
These booking conditions only apply to customers who have booked online at www.allcamps.co.uk or via the Allcamps UK office Tel 02038070032.
The rental of the holiday housing in Europe on the UK market is provided via the website allcamps.co.uk, owned by CampingVision AG.
Camping Vision AG, as your contract partner when booking via allcamps.co.uk, is a member of ABTA (no. Y6363). This means the holidays on this website are protected by ABTA. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information, check www.gov.uk/foreign-travel-advice
Allcamps have done their utmost to ensure that the contents of this website are correct as of September 30th 2018. Campsites and suppliers may change their facilities or accommodation information at any time and Allcamps will endeavour to up-date this website as soon as notification of such changes are received. We do not accept liability for any changes, errors or omissions. Obvious errors and mistakes on our website are not binding and we reserve the right to amend these.
Whether you book online, by phone or by e-mail, you will receive an e-mail confirmation for your booking. In this confirmation you will receive instructions on the required deposit and the time limit for the deposit to be paid. Payments must be in £ Sterling and can be made by bank transfer or credit card within the time specified on your confirmation. If payments are not received within the specified time then the holiday will be cancelled and any charges incurred will be payable by you. There is no bank charges if you pay by bank transfer.
The deposit is 25% of the holiday cost and as soon as the deposit is received by Allcamps a contract will exist between you and Allcamps. The balance of the holiday cost should be received in full no later than 8 weeks before you are due to travel. Bookings made less than 8 weeks before departure must be paid for in full at the time of booking. If the total balance is not received, Allcamps reserves the right to cancel the holiday and any charges incurred will be payable by you.
As accommodation starts to fill up it may not be possible to get an immediate confirmation for your booking request. In this situation you will receive a message that your booking is on request. Please note that if the accommodation requested is available this will immediately become a confirmed booking.
When you book a holiday on request we contact the supplier on your behalf to enquire if they still have the required accommodation available. It can take up to 3 days for us to get a reply. We will then send you one of the following replies:
The request is available: Your request will instantly become a confirmed booking. An invoice will be dispatched via email within 24 hours. PLEASE NOTE: Should you then wish to cancel, cancellation fees will apply.
The request is not available: Should the supplier not be able to accommodate you, we will contact you by phone or email in order to try and find a suitable alternative holiday.
YOU SHOULD NOT MAKE ANY TRAVEL ARRANGEMENTS ON THE BASIS OF AN ON-REQUEST NOTIFICATION
If you wish to cancel your booking for any reason you must notify Allcamps as soon as possible. On the date that the cancellation is received the cancellation charges below apply, expressed as a percentage of the total holiday cost. All days stated represent the number of days between your arrival day at the campsite and the date that the cancellation was notified to Allcamps.
A. 42 days or more (excluding arrival date at campsite): 30%
B. Day 42 (including arrival date) to day 28 (excluding arrival date): 60%
C. Day 28 (including arrival date) to day 1 (excluding arrival date): 90%
D. Cancellation on the day of departure or later: 100%
Cancellations must be confirmed in writing. In case of cancellation, it is not possible to transfer any money already paid, to the following calendar year.
WE STRONGLY RECOMMEND THAT YOU TAKE OUT TRAVEL INSURANCE AS MOST POLICIES COVER YOU FOR MANY OF THE INSTANCES WHERE CANCELLATION IS NECESSARY.
If you are travelling together with one or more families, we appreciate that you would like to be next to each other. Or you might prefer a shady pitch, or to be near the pool. You should give us your special request at the time of booking and this will be sent to your campsite representative. We will do our utmost to accommodate your request but unfortunately we cannot guarantee it. Booking early or being a returning Allcamps customer does not offer a guarantee or improve your chance of securing your special request. It really depends whether an accommodation is available to suit your request on your arrival day. If your special request is not be possible, you will not be informed of this in advance. There is no charge for such special requests. However with some accommodation types you can book a guaranteed “next to each other” special request for a fee of appr. £30 per accommodation (max. 3 accommodations for the same dates). Allcamps will then guarantee that you will be next to each other. Next to each other also includes back to back, diagonally across, as long as there is no other accommodation between your accommodation and that of the other party/parties. If we fail to honour your guaranteed “next to each other” special request; you will receive a refund of the money you paid for this request.
Camping Vision AG as your contract partner when booking via allcamps.co.uk is a member of ABTA (no. Y6363). This means the holidays on this website are protected by ABTA. For further information on the benefits and financial protection provided by ABTA, visit the ABTA website at www.abta.com.
the unlikely event that you think you have a valid complaint, please notify the
campsite representative or campsite staff. It is our policy to try and resolve
any issues on the campsite so that you can enjoy your holiday. If the issue is
not resolved immediately, please contact the Allcamps UK office, and we will
try and resolve the problem. If you are not satisfied with the outcome
you must register your complaint in writing within 2 months after your return.
Complaints received after this time will not be considered. Any complaints that
do not follow the above procedures will not be considered. A complaint outlined
on one of our questionnaires will of course be read but will not be considered
as a formal complaint and will therefore not generate a reply.