Whether you book online, by phone or by e-mail, you will receive an e-mail confirmation for your booking. In this confirmation you will receive instructions on the required deposit and the time limit for the deposit to be paid. Payments must be in £ Sterling and can be made by bank transfer or credit card within the time specified on your confirmation. If payments are not received within the specified time then the holiday will be cancelled and any charges incurred will be payable by you. There is no bank charges if you pay by bank transfer.
The deposit is 30% of the holiday cost and as soon as the deposit is received by Allcamps a contract will exist between you and Allcamps. The balance of the holiday cost should be received in full no later than 8 weeks before you are due to travel. Bookings made less than 8 weeks before departure must be paid for in full at the time of booking. If the total balance is not received, Allcamps reserves the right to cancel the holiday and any charges incurred will be payable by you.
As accommodation starts to fill up it may not be possible to get an immediate confirmation for your booking request. In this situation you will receive a message that your booking is on request. Please note that if the accommodation requested is available this will immediately become a confirmed booking.
When you book a holiday on request we contact the supplier
on your behalf to enquire if they still have the required accommodation
available. It can take up to 3 days for us to get a reply. We will then
send you one of the following replies:
The request is available: Your request
will instantly become a confirmed booking. An invoice will be dispatched
via email within 24 hours. PLEASE NOTE: Should you then wish to cancel,
cancellation fees will apply.
If you wish to cancel your booking for any reason you must
notify Allcamps as soon as possible. On the date that the cancellation is
received the cancellation charges below apply, expressed as a percentage of the
total holiday cost. All days stated represent the number of days between your
arrival day at the campsite and the date that the cancellation was notified to
A. 42 days or more (excluding arrival date at campsite): 30%
B. Day 42 (including arrival date) to day 28 (excluding arrival date): 60%
C. Day 28 (including arrival date) to day 1 (excluding arrival date): 90%
D. Cancellation on the day of departure or later: 100%
Cancellations must be confirmed in writing. In case of cancellation, it
is not possible to transfer any money already paid, to the following calendar
the unlikely event that you think you have a valid complaint, please notify the
campsite representative or campsite staff. It is our policy to try and resolve
any issues on the campsite so that you can enjoy your holiday. If the issue is
not resolved immediately, please contact the Allcamps UK office, and we will
try and resolve the problem. If you are not satisfied with the outcome
you must register your complaint in writing within 2 months after your return.
Complaints received after this time will not be considered. Any complaints that
do not follow the above procedures will not be considered. A complaint outlined
on one of our questionnaires will of course be read but will not be considered
as a formal complaint and will therefore not generate a reply.